Activation

Activation Welcome Screen

Important!

Note: For Windows users, please right-click on ZBrush or its desktop shortcut and choose “Run as Administrator”.  This is only necessary the first time you start ZBrush.  You will be presented with a UAC confirmation window, after which ZBrush will open so that you can continue with the following steps.

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On your first launch, ZBrush will display a Welcome window containing activation options:

  • Web Activation (best) is by far the best option.  It allows you to activate ZBrush within a couple minutes so that you can start using the software as quickly as possible.  If your computer has internet access (or can be temporarily connected to the internet), please use this option.
  • Phone Activation is meant for use only when your computer cannot be connected to the internet.  It uses the same system as Web Activation, which means that if you encountered a problem with Web Activation, that problem cannot be bypassed with Phone Activation.  The issue must be resolved before you will be able to activate by any method.
  • Enter Activation Code is only used to complete a Phone Activation.  You MUST have begun Web Activation or Phone Activation and received a 32-letter activation code before you will be able to use this option.

License Agreement

After selecting from Web Activation or Phone Activation, the License Agreement window appears. Please read it.  When fin­ished, click the “Agree” button.

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Web Activation: Entering your License Information

After agreeing to the EULA, ZBrush will launch your default web browser and navigate to the registration page. This page will ask for your account’s email address, your serial number and a description for your computer.
Please enter the requested information:

  • Your email address is whatever address Cleverbridge sent the serial number to.
  • Your serial number is found in that Cleverbridge email.  It is four groups of four letters/numbers each.
  • Your computer description can be anything you want.  Please choose a meaningful description that you can use to identify this specific computer if you ever need to see a list of your activations in the future.  For example, it would be no help to name two separate computers, “workstation”.

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After double checking your entered information, press the “Start Activation” button.

Web Activation: New Activation

If ZBrush 4R3 or above has never been installed on this computer before, a screen will ask you to verify your information be­fore continuing by clicking on the “Submit for Activation” button.

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Web Activation: Re-Activation or Upgrade

If you are performing an upgrade from ZBrush 4R4 or above on this computer, the activation system will provide you with a message that says “ZBrush has already been activated on this machine.”

Click the “Request copy of Activation Key” button to proceed.

This allows a new activation code to be created for you without counting the same computer against your serial number mul­tiple times.

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Web Activation: Activation Code

The registration website should now display your Activation Code.  This is the code that ZBrush will need to complete your activation.

Click the “Select” button to highlight the code.  Now copy it using Ctrl+C or Command+C.

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Return to ZBrush.

Web Activation: Activation Welcome Screen

Upon returning to ZBrush you will see an Activation information window. Simply click the “Enter Activation Code” button.
(If you quit ZBrush or otherwise cancelled the activation in progress, simply click the “Enter Activation Code” button located on the initial ZBrush welcome screen.

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Web Activation: Entering the Activation Code

You will now see a window asking you to enter the Activation Code. Click in the red test entry line and press Ctrl+V or Command+V to paste your Activation Code.  You should see eight groups of four letters each, separated by dashes.

Press Enter/Return on your keyboard to complete the activation.

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You should now see an “Activation Successful” message, immediately followed by access to the ZBrush interface.

 

Important!

Note: You do not need to save your Activation Code.  Any time you install ZBrush you will need to start with a new Web Activation or Phone Acti­vation to generate a new Activation Code.

Please DO save your sixteen character serial number!  You will need your serial number for any activation!

 

Phone Activation – What to Expect

Please only use Phone Activation if your computer cannot be connected to the internet.  If you had difficulty with Web Activa­tion, do not start a Phone Activation as it will result in exactly the same problem!  Instead, simply contact Support and inform them of the problem that you encountered.  They will be able to resolve the issue for you.
If you need to do  Phone Activation, click the “Phone Activation” button on the Welcome screen. A window will ask you to agree to the License Agreement, after which a new window will open with the Support phone number and the information to provide for activating your ZBrush license.

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Please have your serial number ready before calling the phone number.  It is impossible to activate ZBrush without your serial number.

 

Important!

Note: If you have difficulty with spoken English or if your activation is not urgent, it is recommended that you make your activation request by Sup­port ticket rather than phone.  To do this, go to https://support.pixologic.com and choose the “Submit a Ticket” button.  In your ticket, include:

  •  Your serial number.
  • The 20-letter request code that ZBrush’s Phone Activation screen gives.
  • A descriptive name for your computer, such as “My Work Computer”.

An Activation Code will be created and sent back to you by email.  It is not necessary to leave ZBrush open while waiting to receive your Activation Code.

The Support representative will ask for your serial number and some additional information including the request code from ZBrush.  Once an Activation Code has been created, it will be sent to your registered email address.

If you do not have a convenient way to check your email, inform the Support representative.  Your 32-letter activation code will be read to you.  Please be very careful to confirm all letters, as an incorrect entry will cause the activation to fail.
After receiving your Activation Code, click the button to “Enter Activation Code”.  (This may be done while continuing your Phone Activation or after restarting ZBrush.)

You will now see a window asking you to enter the Activation Code.

Click in the red test entry line and type your Activation Code.  You should see eight groups of four letters each, separated by dashes.

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Press Enter/Return on your keyboard to complete the activation.

You should now see an “Activation Successful” message, immediately followed by access to the ZBrush interface.